{"id":4806,"date":"2026-04-16T10:53:24","date_gmt":"2026-04-16T10:53:24","guid":{"rendered":"https:\/\/lepoint-actu.tg\/?p=4806"},"modified":"2026-04-18T10:56:57","modified_gmt":"2026-04-18T10:56:57","slug":"hause-du-trafic-a-lct","status":"publish","type":"post","link":"https:\/\/lepoint-actu.tg\/index.php\/2026\/04\/16\/hause-du-trafic-a-lct\/","title":{"rendered":"Hause du trafic \u00e0 LCT&#8230;"},"content":{"rendered":"\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/www.togofirst.com\/media\/k2\/items\/cache\/a8668d7f4ebc109d88f76f0efebe22d8_L.jpg\" alt=\"Togo : Lom\u00e9 Container Terminal relance son service client sur fond de hausse du trafic\"\/><\/figure>\n\n\n\n<p>(Togo First) &#8211; Lom\u00e9 Container Terminal (LCT) a relanc\u00e9, jeudi 16 avril 2026, son service client\u00e8le, dans le cadre de la modernisation de ses op\u00e9rations et de l\u2019am\u00e9lioration de l\u2019exp\u00e9rience des usagers au port de Lom\u00e9.<\/p>\n\n\n\n<p>L\u2019initiative vise \u00e0 recentrer la performance logistique sur la qualit\u00e9 de service, dans un contexte de croissance soutenue de l\u2019activit\u00e9 portuaire et en coh\u00e9rence avec la norme ISO 9001.<\/p>\n\n\n\n<p>Au c\u0153ur de la r\u00e9forme, LCT met en place un guichet unique, destin\u00e9 \u00e0 simplifier les interactions avec les clients. Les services de facturation et de prise de rendez-vous sont d\u00e9sormais centralis\u00e9s, mettant fin \u00e0 la multiplicit\u00e9 des interlocuteurs.<\/p>\n\n\n\n<p><em>\u00ab&nbsp;Nos clients faisaient face \u00e0 des pertes de temps et \u00e0 un manque de visibilit\u00e9 dans le traitement de leurs demandes&nbsp;\u00bb<\/em>, explique Merveille Beguedou, responsable du service client.<\/p>\n\n\n\n<p>Les r\u00e9clamations sont \u00e0 pr\u00e9sent centralis\u00e9es, trait\u00e9es et suivies jusqu\u2019\u00e0 leur r\u00e9solution, avec un retour syst\u00e9matique aux usagers. Cette r\u00e9organisation centr\u00e9e sur une meilleure \u00e9coute du client et un meilleur service rendu, s\u2019accompagne \u00e9galement de la fusion de certains services, notamment ceux li\u00e9s \u00e0 l\u2019appointement et \u00e0 la facturation.<\/p>\n\n\n\n<p>Ce repositionnement intervient alors que le trafic au port de Lom\u00e9 a progress\u00e9 de 17&nbsp;% en mars 2026, selon Edem Tengue, ministre d\u00e9l\u00e9gu\u00e9 charg\u00e9 de l\u2019\u00e9conomie maritime. Une \u00e9volution qui accentue la pression sur les infrastructures et les capacit\u00e9s organisationnelles.<\/p>\n\n\n\n<p><em>\u00ab&nbsp;La performance ne se mesure pas seulement aux \u00e9quipements, mais aussi \u00e0 la capacit\u00e9 \u00e0 r\u00e9soudre rapidement les probl\u00e8mes des clients&nbsp;\u00bb<\/em>, a-t-il soulign\u00e9.<\/p>\n\n\n\n<p>Pour le directeur g\u00e9n\u00e9ral de LCT, Tim Vancampen, ce relancement traduit un&nbsp;<em>\u00ab&nbsp;choix de culture&nbsp;\u00bb<\/em>, orient\u00e9 vers des services portuaires de classe mondiale, qui repose sur quatre piliers essentiels&nbsp;:&nbsp;<em>\u00ab&nbsp;mise en place d\u2019un point de contact unique permettant \u00e0 chaque client de disposer d\u2019un acc\u00e8s clair, structur\u00e9 et simple aux services de LCT&nbsp;; un service client\u00e8le ind\u00e9pendant rattach\u00e9 directement \u00e0 la direction g\u00e9n\u00e9rale afin d\u2019assurer son ind\u00e9pendance vis-\u00e0-vis des op\u00e9rations de LCT et de ses finances&nbsp;; un accent particulier sur la gestion des plaintes et des r\u00e9clamations avec un objectif clair&nbsp;: assurer une prise en charge rapide, efficace et tra\u00e7able de chaque demande&nbsp;; et enfin, contribuer \u00e0 une am\u00e9lioration significative de la qualit\u00e9 des services et des garanties d\u2019une exp\u00e9rience plus qualitative, plus transparente, plus professionnelle&nbsp;\u00bb<\/em>.&nbsp; Ceci, dans un contexte o\u00f9 l\u2019op\u00e9rateur renforce sa collaboration avec MSC Mediterranean Shipping Company, leader mondial du transport maritime par conteneur et de la logistique.<\/p>\n\n\n\n<p>En parall\u00e8le, LCT poursuit un programme d\u2019investissement d\u2019environ 100 millions d\u2019euros, incluant le dragage du port et l\u2019acquisition de nouveaux portiques attendus d\u2019ici un an.<\/p>\n\n\n\n<p>Avec pr\u00e8s de 90&nbsp;% de ses activit\u00e9s orient\u00e9es vers le transbordement, le terminal constitue un maillon cl\u00e9 du positionnement du Togo comme hub logistique r\u00e9gional. La r\u00e9organisation du service client vise ainsi \u00e0 r\u00e9duire les points de friction li\u00e9s aux op\u00e9rations locales et au transit vers l\u2019hinterland.<\/p>\n\n\n\n<p>Avec cette r\u00e9forme que salue la communaut\u00e9 portuaire, bien que l\u2019UPRAD (Union Professionnelle des Agr\u00e9\u00e9s en Douane) affirme attendre bien plus d\u2019efforts, LCT amorce un virage strat\u00e9gique, misant sur la qualit\u00e9 de service comme levier de comp\u00e9titivit\u00e9 dans un environnement portuaire de plus en plus comp\u00e9titif.<\/p>\n\n\n\n<p>Marc Okuw\u00e9 <\/p>\n\n\n\n<p>Nous contacter pour tous besoins aux num\u00e9ros suivants (00228)90213091\/99149300\/98866570<\/p>\n","protected":false},"excerpt":{"rendered":"<p>(Togo First) &#8211; Lom\u00e9 Container Terminal (LCT) a relanc\u00e9, jeudi 16 avril 2026, son service client\u00e8le, dans le cadre de<\/p>\n","protected":false},"author":2,"featured_media":4807,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-4806","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economie"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Hause du trafic \u00e0 LCT... -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lepoint-actu.tg\/index.php\/2026\/04\/16\/hause-du-trafic-a-lct\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hause du trafic \u00e0 LCT... -\" \/>\n<meta property=\"og:description\" content=\"(Togo First) &#8211; 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